Frequently Asked Questions
Essential Oils are concentrated volatile (quickly evaporating) aromatic compounds found in the leaves, seeds, stems, roots, bark, flower and other parts of the plant. They are responsible for giving the plant its characteristic odour and carry within themselves the therapeutic power of the plant. They occur in such a highly potent form that even a single drop of the essential oil is equivalent to multiple cups of the dried herb from which it was extracted (for instance, a single drop of peppermint oil is extracted from 25 cups of peppermint leaves making the oil up to 75x more potent compared to their dried herbal counterpart). Essential Oils have been extensively used for over thousands of years across various cultures for their therapeutic and medicinal benefits.
Carrier Oils, also known as Base Oils, Fixed Oils, Vegetable Oils or Cold Pressed Oils are used to dilute essential oils and absolutes before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin. Carrier Oils have also earned the moniker fixed oils, due to the fact that they remain fixed on the skin.
Used in perfumery and aromatherapy, Absolutes are very similar to Essential Oils. They are concentrated, highly aromatic, oily mixtures extracted from plants. Whereas essential oils are produced by distillation, boiling or pressing, absolutes are produced through solvent extraction, or more traditionally, through Enfleurage. Many times distillation of a plant by steam method does not extract as much natural oil from the plant, or in some cases, breaks down the precious natural oil in delicate flowers. The solvent extraction method is often used in these cases.
An Infused Oil, also referred to as a Macerated Oil, consists of a carrier oil that has been permeated (
macerated) with one or more herbs. The benefit to using an infused oil as opposed to a plain carrier oil is that the infused oil will contain the properties of both the carrier oil and the herbs that were infused into the oil.
Ayurvedic Oils consists of a base oil infused with a decoction of one or more Ayurvedic herbs-combining the nourishing and soothing qualities of the oil with the healing properties of the herbs.
Hydrosols, also known as Flower Waters or Hydrolates are produced by distilling fresh plant materials including leaves, fruits and flowers. These distilled aromatic waters have therapeutic properties similar to essential oils, but are much less concentrated. Their aromas are often light and subtle when compared to their essential oil counterpart.
Our Quality Assurance team consisting of highly qualified chemists and experts adhere to the strict quality standards used by the global Essential Oils and Flavor Industry.
These references of comprehensive scientific information, detail specific physiochemical properties of all the essential oils. Some of these important parameters include Refractive Index, Specific Gravity, Optical Rotation, Flash Point, Acid Value, Ester Value, Infrared Absorption, Ultraviolet/Visible Spectroscopy (UV/Vis) for pigment detection, Solubility, Colour/Appearance, Taste/Odour, presence of Heavy Metals, and proportion of Predominant Active Chemical Components.
Most orders take around 1-2 business days to leave our facility once we have receive the confirmation of the payment. Rest assured, we send you an email with your tracking details so that you are able to track the shipment during transit. Once shipped, it usually takes 2-5 working days for the order to reach you.
It is our mission to get your package to you as soon as possible. We make every effort to ship your order within 1-2 business days of receipt and payment confirmation. However, estimated delivery times are NOT guaranteed and may fluctuate depending on destination and time of year. You will get a confirmation email with tracking number when your order is shipped. You can track your order via the link in your confirmation email.
Your orders can be tracked right from our website. Simply access your Order History from your Account section and review your order to access the tracking number as well as the tracking link. In addition, an automated email with your tracking number and tracking link will be sent to you after the package leaves our warehouse. It's that simple and convenient.
We accept payments through all major credit and debit cards (Visa, MasterCard, Discover and American Express card). Card payments are accepted through our payments partner PayPal, but you do not need to own a PayPal account to pay: you mayenter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.
Beneficiary Name: ETHEREAL INGREDIENTS PRIVATE LIMITED
Bank Name: ICICI BANK
Bank Address: E 2/27 SECTOR 07 ROHINI DELHI 110085 INDIA
Account Number: 344305500157
IFSC Code: ICIC0003443
Account Type: CURRENT ACCOUNT
All order cancellations or changes to any order are requested as soon as possible and no more than 2 hours after placing your order. While we cannot guarantee any changes to be made to the order once it has been placed, we will try our best to accommodate.
If your order qualifies for bulk order quantity (Total Order Weight > 50 kg), it can be shipped by other bulk cost-effective methods of transport like ocean and air cargo services. You will see a “Place Bulk Order Inquiry” option on the Delivery Method Checkout page if your order qualifies for the bulk order quantity. If you select this option during checkout, your bulk order inquiry will be placed and you’ll soon be assisted by our Customer Care representative via email who will carefully review your needs and create a personalised shipping quote for you based on your requirements. Once all the the details are confirmed, we shall provide you with the Actual Total Cost for your order.
In order to maintain low minimums and reduced prices for all our customers, we do not honor free sample requests. But we do offer our products in very small sizes that are useful for testing purposes. We urge you to take advantage of our small sizes and no minimum order restrictions to test our products before committing yourself to a bulk purchase.
We do ship internationally, across all major countries in the world. We have hugely subsidised shipping rates for delivery across all major countries across the world via Fedex International Priority service: an express, time-definite, customs-cleared, door-to-door service for international shipments (covering 220 countries worldwide). You can get the exact shipping costs for your order by entering the desired items in your cart, click checkout, then entering the shipping address details to view the available shipping options as well as the quotes for your order.
For Customers located in EU Countries:
We are a Registered EU Exporter under the Registered Exporter system (in short, the REX system), a new system of introduced by the European Union under the Generalised System of Preferences (GSP) framework. We mention the REX registration number on all our commercial invoices for shipments sent to EU countries, thus benefiting our customers with a preferential tariff treatment granted by the EU, effectively reducing custom tariff duties (usually making the imports for our EU customers duty-free or at a very reduced tariff rate).
At Nature & Allied, we have developed a sophisticated software program that calculates the shipping costs of your order. Actual shipping charges are derived using a DHL and Fedex shipping matrix that factors actual weight of your order and shipping destination. We then apply our heavily discounted volume rate that we contract annually with our shipping partners. The savings are passed on directly to you, and we do not charge any additional handling fees. These charges are calculated and automated within our shopping cart system and all charges are clearly visible during the checkout process. There are no surprises!
Shipping is never free. The company offering free shipping is being billed for your freight, and you are paying for that freight within the prices of your products. Not very transparent, and not in your best interest. At Nature & Allied, we like to keep things simple and transparent: we offer the lowest prices possible for all our products, and you pay actual shipping rates using our heavily discounted program that we contract annually with our shipping partners. Nothing is hidden.
While we understand that it may be more convenient for our customers to use their own shipper accounts, this makes it challenging for us to recover costs for lost or damaged packages. At Nature & Allied, we agree to review requests to ship orders via customer shipper accounts on a case-by-case basis. Please contact us at email@example.com or call us at +1 (888) 755-5274 if you would like us to consider your request. When we ship your order using your customer shipper account number, Nature & Allied will not be liable for any loss or damage that may arise during transit. It is the customer's responsibility to make any necessary damage claims with their shipper, and Nature & Allied is not responsible for replacing lost or damaged items.
We are happy to provide our 90 Day No Hassle Return Policy and Satisfaction Guarantee. Our products can be returned for any reason, even if opened, for up to 90 days. A refund back to the original form of payment will be issued after the product is returned.
If you would like to return your order or item, please contact us at firstname.lastname@example.org or call us at +1 (888) 755-5274. What do we need? Please include the following information so that our Customer Service agent can assist you better:
International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.